SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

Delivery charges depend on your location and the total order amount. Standard shipping is calculated at checkout, while free shipping is available on orders above a certain value. Expedited shipping options are also available for faster delivery.

How long will delivery take?

Most orders are processed within 1–2 business days. Standard shipping usually takes 3–7 business days within the United States. Expedited shipping options are available at checkout for faster delivery.

What exactly happens after ordering?

Once your order is placed, our team immediately processes it from our Denver, Colorado warehouse. You’ll receive an order confirmation via email, followed by a shipping notification with tracking information once your package is dispatched. From there, you can track your delivery every step of the way.

Do I receive an invoice for my order?

Yes! After completing your purchase, a detailed invoice is automatically emailed to you. It includes all order details, payment confirmation, and serves as your official record for the transaction.

Can I modify or cancel my order after placing it?

Yes, you can request changes or cancellations shortly after placing your order. Please contact our support team as soon as possible at Info@cartivellc.com. Once the order has been processed or shipped, changes may no longer be possible.

PAYMENT INFORMATION

When the order payment is taken of my bank account?

Payment is usually taken immediately after placing the order. For COD, you pay when the order is delivered. If it doesn’t reflect in 2–3 days, contact your bank or our support.

What is wishlist?

A wishlist is a personal list where you can save products you like to view or buy later. It helps you keep track of items without adding them to your cart immediately.

What should I do if I receive a damaged or wrong product?

If you receive a damaged or wrong product, please contact our customer support immediately. Provide your order details and a photo of the item. We will replace it or issue a refund as quickly as possible.

Can I change or cancel my order?

Yes, you can change or cancel your order if it hasn’t been shipped yet. Please contact our customer support as soon as possible with your order details.

What is ``package tracking`` in my orders?

Package tracking lets you see the current status and location of your order. You can know when it’s shipped, in transit, or out for delivery.