At CARTIVE LLC, we aim to provide reliable and efficient shipping and delivery services. If you experience any issues with our service, this policy explains when you may be eligible for a refund or support.

Shipping Service Refunds

Refunds may be considered under the following conditions:

  • If a shipment is lost during transit
  • If there is a significant delay caused by our service (excluding external factors)
  • If the package is damaged due to our handling
  • If the service paid for was not provided as promised

Refund requests must be submitted within 7 days of the delivery date (or expected delivery date).

Non-Refundable Situations

Refunds will not be provided in the following cases:

  • An incorrect or incomplete delivery address provided by the customer
  • Delays caused by weather, customs, or other external factors
  • Items restricted or prohibited by shipping regulations
  • Failed delivery attempts due to recipient unavailability

Returns Handling

If a package needs to be returned:

  • The sender must request a return through our support team
  • Return shipping charges may apply depending on the situation
  • Returned items must comply with our shipping guidelines

Damaged or Lost Packages

If your package arrives damaged or is lost:

  • Contact us immediately with proof (photos or shipment details)
  • Our team will investigate the issue
  • Approved cases may receive a full or partial refund or reshipment

Refund Process

Once your request is reviewed:

  • You will be notified of approval or rejection
  • Approved refunds will be processed within 7–10 business days
  • Refunds will be issued via the original payment method

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your bank or payment provider
  • If still unresolved, contact us for assistance

Contact Us

For refund or return requests, contact us at:

Email: info@cartivellc.com
Phone: +1 123 456 7890
Address: CARTIVE LLC Logistics Center, 1500 N Grant St, Ste 7598, Denver, CO 80203, USA